How Can We Help?
How Do I Know If My Package Has Been Shipped and On It's Way?
You should recieve an email with your confirmation. Check your spam folder to be sure it wasn't placed there. If you're still having trouble please Email: email@example.com
Do You Ship Internationally?
Curretly we only ship domestically to Lower 48 states within the US. We are hoping in the near future to expand overseas to share our message with everyone.
When Will I Recieve My Order?
Orders should arrive between 1-3 business days. If you haven't recieved your order by then please contact Email: info@Blackis.co
I Recieved a Damanged Item, What Do I Do?
Please take a photo of the item and Email: info@Blackis.co with a description of the damage. Upon inspection of the photo you will be advised to print and fill out the return form included in your package, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired.
I'm Missing An Item, What Do I Do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)
To process a return, please follow these simple steps:
Complete a returns request form (included in your original packaging or by downloading and printing this form).
Mail your return to:
PO Box 932
Goldenrod, FL 32733
Depending on the shipping method selected, your return may take several days to reach us. Please allow 5-7 days to process your return once it is received into our distribution center.